COVID-19 UPDATE TO OUR CLIENTS AND FRIENDS IN HOSPITALITY

As we continue to monitor the COVID-19 situation, our team is here to provide timely HR expertise and guidance. We are in this together.

Human Resources is more than benefits, recruiting and compliance. ​HR builds better workplaces, nurtures exceptional talent, and cultivates inspired company cultures people want to be part of.
​At Empowered Hospitality, we create workplaces where people thrive.

100%+ turnover

High turnover comes at a high cost for hospitality businesses, at over $5,000 per hourly employee. Since 2017, hourly turnover in full-service restaurants has topped 100%, going as high as 145% for limited-service concepts.

$398 million claims

Discrimination is one problem that can almost always be avoided. Still, between 1995 and 2016, over 11,000 EEOC claims were filed in the hospitality industry and nearly $400m was secured for victims of discrimination.

4 months, 4 days

The average tenure of a restaurant manager is surprisingly short, at about 4 months. And the cost to replace a single manager is over $15k, which doesn't include the stress, impact on morale, and time investment required to find a replacement.
Empowered Hospitality understands the challenges facing today's hospitality industry, including high employee turnover, complicated and ever-changing employment regulations, and the inherent unpredictability of our teams, especially in recent times. We address the root causes of these issues by partnering with our clients to provide hands-on, experienced HR support, when and where it's needed.

Our small, tightly-knit team is the best in the business, and we are passionate about our work.

​HIGH-TOUCH

We cultivate true partnerships, acting as a trusted advisor to you and as the face of HR for your team, melding with your unique culture

EXPERIENCED

Our seasoned team members have, on average, 15 years' experience in human resources and a wealth of knowledge, tools and relationships

PURPOSE-DRIVEN

As lovers of the hospitality and all people-centric industries, we are committed to promoting leading HR practices, one company at a time

Our focus covers the full HR spectrum, and our solutions are customized for each client

​From Scratch

No HR? No problem. Our team builds your entire HR department seamlessly, from compensation strategy to benefits, payroll to employee handbooks, and more.

Ongoing Support

Ideal for growing restaurant groups or small businesses, we affordably fulfill your HR function while providing the same passion and expertise you'd expect from an in-house HR department.

Training

Tap the potential of your team. Our experts mentor your leaders or in-house HR team, sharing industry best practices, supplemental training, and strategic oversight.

Recruiting

Building an empowered workforce begins with selection. Partner with us to revamp your recruiting process, to fill select hourly positions, or to staff your business on an ongoing basis. ​

Working with Empowered
Our partnerships benefit from our tried-and-true methodology, developed in the real world, for real clients. And by partnership, we mean it; we approach improvement opportunities with care, and offer a wide range of support to help our clients create and maintain thriving workplaces. Because when our clients thrive, we thrive.
Our work typically evolves in three distinct phases:
  • ​DISCOVERY: We'll take a deep dive into your HR strategy, practices, and documents. Over the course of a few hours to a few weeks, depending on the complexity of your business, we'll assess your current situation, refine our perspective, and prioritize improvement opportunities.
  • FOUNDATION BUILDING: Based on our Discovery findings, we will recommend the key changes needed to align your HR processes and resources with leading practices. This often involves updating your employee handbook and core HR documents, identifying gaps in your onboarding process to ensure compliance with local, state and federal laws, and delivering in-person, interactive HR trainings to your team.
  • ONGOING SUPPORT: We'll stick around to provide flexible and cost-effective support for as long as you need us. We can complement your existing HR team or efficiently manage the entire function, freeing you up to focus on other important things knowing HR is under control.

Join our growing client community!

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Everyone at Empowered Hospitality has been enthusiastic and refreshingly friendly. Their level of knowledge, flexibility and sophistication puts me at ease.

Kate Sanzin

Director of Operations
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 Sullivan Street Bakery

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The entire E|H team is made up of visionaries, strategists and forward thinkers. It is a pleasure working with them as they consistently exceed expectations. E|H is an asset no company should be without.

Todd Millman

Owner 
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 Blue Radish & Bay Market Kitchen

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Hiring Empowered Hospitality to work with us was the best decision we made. I highly recommend E|H to anyone looking for an HR professional that can build a department from the ground up, or maintain the existing one.

Andrew Denno

COO 
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 Patisserie Chanson

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I am extremely glad we chose to work with Empowered Hospitality. Their very capable and conscientious team has flexed to our culture and business needs adeptly, provided consistently high quality expertise and execution, and given us invaluable advice. Partnering with E|H has given us real breadth of support (an HR Director, HR Manager and Payroll Manager) in place of having a single HR role, and, most important of all, our team in the restaurant loved them!

Ceri Gott

People and Performance Director
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Hawksmoor

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Empowered Hospitality has helped our company navigate through multiple stages of growth and has done a great job integrating with the team. From recruiting and policy-building to on and offboarding and PEO implementation, the E|H team has helped us elevate to the next level.

Jaclyn Pascocello

Chief Operating Officer
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Spacious

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As we scale The Grey Dog, working with Empowered Hospitality has helped us navigate, prioritize and most importantly address our HR needs across a variety of verticals in a way that was consistent with our brand sensibilities and culture.

Johnny Hill

Board Member
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The Grey Dog

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Let's Connect!

We would love to learn more about your business and discuss some of the ways Empowered can help you create a workplace where your people thrive.
 
​- Sarah Diehl, Founder
In the world of hospitality, people are the secret ingredient.
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DISCLOSURES: Empowered Hospitality provides general consulting services and does not provide accounting, tax, or legal advice.